Refund policy

Vital Health International LLC

At Vital Health, we’re committed to offering exceptional service and transparency in everything we do. Please review our Satisfaction Guarantee, Affiliate Refund Policy, and Chargeback Policy below.

Satisfaction Guarantee

We want you to feel confident shopping with our affiliates. Due to the nature of our products, their immediate accessibility, and affiliate commissions tied to sales, we enforce a strict 45-day guarantee, which begins the day after you receive your products.

Guarantee Terms:

  • The guarantee is limited to original, end-user consumers in the United States.
  • Refunds must be requested within 45 calendar days of receiving your order.
  • Please note that because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, the guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites or marketplace storefronts. If you have any questions regarding whether a seller is an authorized affiliate, please contact contact@vitalhealthglobal.com.
  • Refunds are not automatically applied to cancellation requests and must be formally submitted.
  • We reserve the right to verify information, require a valid proof of purchase, and to deny guarantee requests in our discretion in cases of suspected fraud or where we conclude the purchaser has abused the guarantee. We may amend or terminate the guarantee at any time without notice.

If a Refund is Processed:

  • A refund implies dissatisfaction with the product or service.
  • Vital Health reserves the right to deny future purchases from refunded customers.
  • Exceptions (e.g., duplicate purchases) may be made at our sole discretion.

How to Submit a Guarantee Request:

All guarantee requests must be submitted to:
📧 contact@vitalhealthglobal.com

Please have information available regarding where and when you purchased your product. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail your product to us, or provide other information to assist us in processing your request.

Last Updated: 8/16/26

Affiliate Refund Policy

As an affiliate, your purchases for personal use are covered by the Satisfaction Guarantee above. Purchases for resale are covered by this Affiliate Refund Policy.

Refund Terms for Affiliates:

  • Products (opened or unopened) purchased for resale may be returned within 30 days of receipt.
  • Refund includes the invoiced amount minus shipping/handling and a 10% restocking fee.
  • Returning product may affect PV, BV, and commission eligibility.
  • If terminating affiliate status, you may return unused, unopened, resalable products:
    • Must be returned within 60 days of invoice date.
    • Refund includes invoiced amount minus a 20% restocking fee.
    • Refund will be adjusted for any earned commissions or bonuses.
  • No refunds will be issued after 60 days from invoice date.

Last Updated: 8/16/26

Chargeback Policy

Chargebacks are treated seriously and flagged as potential fraud.

If a Chargeback Is Filed:

  • The related account will be immediately blocked
  • All services and subscriptions associated with the account will be terminated
  • Commissions paid on those orders will be clawed back from affiliates
  • Chargebacks are considered a violation of our Terms and Conditions

How to Reverse a Chargeback

To reverse a chargeback and restore your account:

  1. Contact your credit card provider to cancel the chargeback
  2. Request a chargeback reversal and confirmation of the reversal
  3. Once reversal is received, we will restore your account access

We do not accept payment on a different card to resolve a chargeback. The original charge must be reversed in full.

For any questions or support, please reach out to us at contact@vitalhealthglobal.com. We’re here to help.