Shipping policy

Vital Health International LLC

At Vital Health, we're committed to delivering the best health products with speed, care, and reliability. Below you'll find everything you need to know about our shipping process. If you have questions or need help, feel free to contact us anytime.

Standard Orders

  • Shipping Carriers:
    • México: DHL
    • USA: USPS Priority Mail
  • Same-Day Shipping:
    • Orders placed by 1:30 PM PT for standard shipping will ship the same business day.
    • Orders using USPS Express Mail must be received by 10:00 AM PT for same-day shipping.
  • Business Days:
    • We ship Monday through Friday, excluding holidays.
    • DHL does not count Saturdays, Sundays, or holidays as delivery days.
    • Weekend delivery is not available.

Estimated Delivery Times

  • United States & Mexico:
    • Standard delivery: 4 to 10 business days

Shipping Rates (USPS – U.S. Orders)

Order Subtotal Standard Delivery
Up to $99.99 $9.95
$100.00 – $299.99 $12.95
2nd Day Calculated at checkout
Overnight / Next Day Calculated at checkout

Expedited shipping (FedEx/USPS) delivery times do not include weekends or federal holidays.

Tracking Your Order

Once your order ships and a tracking number is generated:

  • You'll receive a tracking email
  • Tracking info will also be available in your account dashboard
  • Note: USPS international tracking may not update once the package leaves the U.S.

If you have questions about tracking or delivery, contact us.

Backordered Items

If an item in your order is out of stock:

  • We'll ship the available items right away
  • The backordered item(s) will ship via expedited delivery at no extra cost as soon as available

Damaged or Lost Packages

  • Damaged Packages:
    • Must be reported within 1 business day of delivery
    • Please keep all packaging and product while we resolve the issue with the carrier
  • Lost Packages:
    • Contact us as soon as possible
    • Before reporting a package missing, please check:
      • With neighbors, family members, front desk, mailroom, etc.

If you need support, email us or call our customer service team. We're here to help.